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Refund and Return Policy

We want you to love your HCI Fitness Product! However, if you are not completely satisfied, we want to work with you to make things right. But before considering a return, don't forget that all our HCI Fitness Products are covered by our manufactures warranty, which you can read up on each specific product page. Simply reach out to us via email or phone so that our customer support team can do their best to resolve your issue. Service@hcifitness.com or 206-739-5400

We do not charge restocking nor return fees, except for cases where the product is returned to us in bad conditions. Please refer to the table below for more information:

HCI Fitness Return Policy

Return Packaging

To be returned in Original Packaging (Pallet Included)

Validity period for returns

Up to 30 days from the date you received your product, based on tracking

Assembly Service

If applicable, assembly costs will not be refunded.

Return shipping fees¹

Are purchaser's responsibility

Return Fee

FREE

Damage Fee² (if applicable)

The product should be returned in excellent condition in original packaging. Otherwise Damage fees may apply.

Details

  • Product is to be in excellent condition
  • Damage fees may be applicable based on the condition of the returned goods
  • Return includes any/all replacement parts issued for warranty (if applicable)

Refund

  • If there are no issues found with the returned goods upon inspection, a refund will be initiated within 14 working days
  • The refund will be initiated via the same payment method used for the purchase of the returned goods and you will receive the credit within a certain amount of days, depending on your bank’s policies

Do note that returned items are your responsibility until they reach us, so make sure they're properly packed as instructed so they would not get damaged on the way. All goods to be returned are required to be marked as "Returned Goods".

All returns and refunds decisions by the HCI Fitness Online Store shall be final.

¹ Return shipping fees are estimated when the return is initiated, return shipping fees are subject to change based on packaged dimensions and will be finalized once the unit is returned.

² Additional fee is determined after inspection of the condition of returned goods, overall packaging condition as well as any part relating to the product.

 

We are sad to see you go but if you really need to return an item, please reach us via our email with your order number and details about the product that you would like to return.


We will respond quickly with instructions for how to return your order.