Refund and Return Policy
Free Shipping on New Products
We offer free shipping in the lower 48 States on all new product sales. Free Shipping into your garage or to a flat pallet jack accessible area. Most HCI Fitness products ship on a pallet and are 85% assembled at the factory and have wheels for easy transport. All of the tools needed for assembly are included.
Please note that the freight company cannot enter your residence. If you live in an apartment building, the freight company will bring your shipment into the main entrance in most cases.
Typical freight shipment for PhysioStep Recumbent Cross Trainers and other similar sized products shown below.
PhysioStep HXT Boxed Dimensions
PhysioStep HXT Boxed Components
PhysioStep HXT 85% Pre-Assembled
The main piece is pre assembled and has transport wheels.
PhysioStep HXT Main Piece Weights ~140 lbs
PhysioStep HXT Assembly Needed
Connecting the Handles to Pedals, Seat Back, Display Support and Display
If you have other tracking listed, Oak Harbor Freight Lines (www.oakh.com) is handling your shipment. The regional partner freight company will call you directly to schedule a delivery appointment once your order arrives to your local shipping terminal. You can find out the approximate day of delivery by calling 1-800-858-8815 24 hours after your order ships.
Your order will be delivered directly to your door! A UPS Tracking Number will be assigned to your shipment so that you can track its progress and confirm delivery. Equipment shipped via UPS can easily fit through your door.
Optional White Glove Assembly
*CLICK ADD TO CART ON THE PRODUCT PAGE AND SELECT WHITE GLOVE OPTION IN THE SHIPPING SECTION OF THE CHECKOUT PROCESS*
+$425 Optional White Glove Assembly
Step 1: Initial Scheduled Freight Truck Delivery into your Garage
While your product is in transit, the local install team will contact you to schedule your white glove assembly.
Step 2: White Glove Assembly will Typically Take Place 3-6 Days After Your Product is Delivered into your Garage. During the white glove appointment - Your product will be moved inside and assembled In Your Room of Choice
+$699 Optional Premium White Glove Assembly
Delivery and Assembly On the Same Day
While your product is in transit, the local install team will contact you to schedule your premium white glove assembly.
At the time of delivery, your product will be brought inside and assembled in Your Room of Choice
Only White Glove Option for Condos and Residences without a Garage
Return and Refund Policy
We offer a 100% customer satisfaction 30-day guarantee. Customer must pay return shipping and a 25% restocking fee. All packaging must be intact, and the product returned in good condition. HCI Fitness reserves the right to make final determinations of all returns.
Please call (206) 739-5400 or e-mail us at email@example.com for a RMA (Return Merchandise Authorization) number prior to shipping your product back to us. Products will not be accepted without prior authorization and the RMA number must be written on the box.
Returns must be sent to HCI Fitness at the owner's expense. If applicable, white glove assembly costs will not be refunded.
Packages must be returned freight prepaid; we do not accept C.O.D. deliveries. We recommend insuring the package. All returns must be in the original packaging and in a re-sellable condition in order to qualify for a refund.
Please call us or email as soon as possible to ensure the quickest handling of your request. You are responsible for the return shipping charges.
Parts - All Parts Sales are Final.
International, Alaska, or Hawaii Shipments
Please contact our sales team to get an international freight quote.